Team Express

TeamExpress_GreyTeam Express Distributing, LLC provides athletic equipment, footwear and apparel through its retail location in San Antonio, TX, as well as their catalogs and online stores, and uses EZAssign as their lead assignment tool.

Founded in 1990, Team Express is dedicated to providing fanatical customer service and ease of shopping to players and teams who demand the best products at reasonable prices. They pride themselves on providing the most knowledgeable customer service team and broadest selection of sports equipment products in the world. It’s with this in mind that Chief Information Officer Brian Garcia selected the EZAssign™ round-robin lead assignment tool to support a fair distribution of customer inquiries that’s flexible enough to grow with the business.

The Problem:

  • They have an organization where lead assignments need to evolve with the changing needs of the business.

The Solution:

  • The installation of EZAssign was simple and straight forward. Their developer looked at it and was able to make it work the same day. It didn’t require a huge amount of effort in comparison to other tools (or creating one from scratch), and it “works reliably and as expected”.

The Benefit:

  • Lead assignments are now fairly distributed for the sales team, smooth for customers, and great for IT.
  • They’ve eliminated a source of pain for the organization, and IT looks good in the process.
  • Where lead assignment was once a topic for IT, it’s now not an issue.
  • It’s affordable!

EZAssign is instrumental in helping us meet the needs of a growing retail organization without a lot of IT headache. We’re delighted with the outcome.”

Brian Garcia | CIO, TeamExpress