The following article is a great example of how easily phishing/malware can take down any organization. In this case, it was a law firm, but the principals apply to all companies. Thankfully, Adaptus has developed EZProtect to ward off attacks within the Salesforce environment.

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Last month a city and province on the far western side of Ukraine suffered a malware attack contained in a Microsoft Word attachment which left hundreds of thousands without electricity in subzero conditions.

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Kick off the New Year with the right tools to improve efficiency and increase profitability. Install EZAssign and watch your worries disappear...

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Many large enterprises struggle with an efficient system for lead and/or case assignment rules. RingLead is a great example of a well-structured system using Marketo and EZAssign™.

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If you're attending Dreamforce this week, please look for EZAssign and EZProtect when visiting the development lounges! They may provide you with the answers you're looking for with regard to lead/case routing and virus scanning for Salesforce! Our developers will be floating around the conference and will be available to answer questions.

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First, make sure you’re using a robust client relationship management tool (CRM) like SalesForce to properly track and score leads and customer service tickets.

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The EZAssign Version 1.31 release introduces new enhancements and features that will help improve the flexibility of scheduling when users are available to take leads and cases, which will help ensure that only users who are available will be receiving leads and cases to work. You asked, and we listened!

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We’re proud to announce the release of the EZAssign “Love Your Leads” commercial produced by local experts, UPG Video. We loved working with them and hope you will enjoy this humorous approach to the value of the ultimate round-robin lead assignment tool.  

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