Salesforce is the most widely used customer relationship management (CRM) application in the world. It boasts millions of users and offers a truly integrated platform with a global “community” to address a wide range of business areas within the sales, marketing, and customer communications.
However, the platform does NOT provide a way to prevent users from uploading certain types of files or scan attachments, document uploads, or chatter for viruses or malicious content.
For Salesforce, this is an intentional decision since none of the virus code gets executed on their systems as it is never executed, just stored in their database. This is where they rely on their partners to help fill the gaps in the product. Scanning viruses is not their core competency, and why they have chosen not to implement a native solution. The same goes for box.com and other applications.
As a result, there is a huge security risk for all Salesforce users, especially when a Salesforce application is publicly exposed through communities and sites.com. The last thing any company needs is a harmful file uploaded in Salesforce, infecting their network and corrupting or exporting your sensitive data. Thankfully, there is a partner solution that has been developed by certified Salesforce architects to mitigate the risk – EZProtect Anti-Virus Scanner.
Download the white paper to understand current threat vectors, scenarious, and solutions to protecting your Salesforce environments from viruses, malware and Trojan horses.